Frequently Asked Questions
Get the FAQs
on Spero
From shipping a package to house rules for your doggie, and from check-in to check-out, we've thought of (mostly) everything you might want to know. Get answers to your most pressing questions and learn all the essential details about Hotel Spero before your arrival.
Check-in is at 3pm and check-out is at noon.
While we don't offer room service, you can enjoy delicious take-out from our onsite restaurant, Jasper’s Corner Tap and Kitchen. Conveniently connected to Hotel Spero through the lobby, Jasper's offers online, in-person, and phone ordering options to suit your needs. Jasper’s is open daily from 7am to 9pm.
Wireless internet access is available throughout the hotel, and high-speed wired internet access is available in all guest rooms.
Yes, we have an onsite 24-hour fitness center, featuring Precor equipment and 2 Peloton™ bikes.
Yes! We’re happy to accept packages for guests. Please send the package to Hotel Spero, Attention: (Guest’s Name), 405 Taylor St, San Francisco, CA 94102. If you’d like to let us know when the package is sent, we’ll be happy to make a note to keep an eye out for it. Please note that if the guest has already departed when the package arrives, we cannot hold it and will return the package to the sender.
No, we do not have a pool at the hotel.
No, Hotel Spero is a smoke-free establishment.
Yes; the business center is open 24 hours a day.
Taylor and O’Farrell.
Hotel Spero does not have a spa. Our helpful concierge can point you toward a recommended nearby spa. Just ask at the concierge desk.
You must go through the booking agent/website that you went through to change your reservation.
We don’t have any rollaway beds at Hotel Spero. Cribs are available and free of charge.
We require a credit card at the time of booking. You must cancel at least 48 hours before arrival (3 pm local hotel time) to avoid a one-night room and tax to your card. Please note that for special rates, packages, and certain seasons, this policy is subject to change. A credit card deposit is required to check in, we are unable to accept cash deposits under any circumstances.
You must be 18 years of age with a valid ID to check in to the hotel.
Yes, we have some connecting rooms at the hotel. You may request connecting rooms when you reserve your rooms. However, they are subject to availability and not guaranteed.
We require the presentation of a valid government-issued identification and credit card or debit card at the time of check-in.
Yes, an early departure fee in the amount of up to one night’s room and tax may apply and is subject to change based on certain offers or packages.
Yes, we have accessible suites. These suites include roll-in showers with support bars.
If traveling with your vehicle, there are self-parking options near the hotel. We recommend using our loading zones in front of the hotel to unload your luggage before you park. The following is a list of nearby parking structures we recommend: Ace Parking 415 Taylor Garage, Mason O’Farrell Garage, and Hilton Union Square Garage. Fees and rates vary by location. Space is limited and on a first come first serve basis. Reservations are highly recommended and can be made here.
Our Guest Amenities Fee includes a lot of value for our guests: Welcome gift at check-in; high-speed internet and Wi-Fi access; 24-hour access to the fitness center; unlimited access to co-working space and business center use for printing and scanning; access to water station in lobby and fitness center; freshly brewed coffee and tea in the lobby from 5:30 - 10am daily; choice of personalized room scent; One 10% off voucher for Jasper's Corner Tap & Kitchen. We are constantly adding to the benefits.
Jasper's Corner Tap & Kitchen is located on-site and opens daily from 7am until 9pm. Online ordering is available.
You can call the Hotel Spero general line at 866.951.5007 for any questions about your bill. Please ask for the accounting department.
Yes, we are a pet-friendly hotel, and pets (dogs and cats only) are welcome at the hotel for a $75 fee. The fee includes dog or cat treats, use of a dog bed, a map of great places to walk your dog, and pet waste disposal bags. Please note that pets cannot be left unattended at the hotel. Plan to stay with your pet at all times. Pets must be leashed or in a carrier at all times while outside of your room. A signed pet agreement will be required upon check-in. Please call reservations at (800) 380-6852 and let them know you’ll be bringing your pet so a pet-friendly room can be assigned to you.
We accept all major credit cards/debit cards. When you check in to the hotel, we will hold the full room and tax total, plus a $75 hold per day for incidentals. These charges will be released from your account within 5 days after checkout. We do not accept checks. If you would like to check in to the hotel with cash, we will ask for the full payment of room charges, applicable taxes, and resort fee. In addition, we will require a security deposit. Your security deposit may be refunded after your room has been inspected upon your departure. A credit card deposit is required to check in, we are unable to accept cash deposits under any circumstances.
The nearest grassy park is beautiful Yerba Buena Gardens – just five blocks away. For more pet-friendly locations and tips, please visit our Pet-Friendly page.
Yes, we have designated pet-free rooms available upon request.