Best Rate Guarantee Program

Best Rate Guarantee Program


Updated 12/27/2019


You're likely here because we've requested to share your photo across our online marketing channels.

We love to see how our customers are using Hotel Spero in their daily lives, and wish to gather examples of the most distinctive, creative and elegant presentations of our product. We regularly reach out to customers to request additional rights to reproduce images on our website, social media sites and more.

Whenever possible, we also include your handle or byline. Thank you for considering sharing your photo or video!

By responding to our request with the hashtag #YesHotelSpero you are agreeing to the following:

User Content

As between you and us, you own all content and information you post or share using the Site (referred to as “User Content”), such as posting or sharing comments, photos, and videos. You give Hotel Spero permission to use your User Content as follows: you grant to Hotel Spero a license to reproduce, display, perform, distribute, modify, and otherwise use your User Content in connection with the Site and for other Hotel Spero marketing purposes, including without limitation in Hotel Spero email, website, social media sites and other customer communications, as well as with our Hotel Spero partners. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Hotel Spero or the Site. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully-paid and royalty free, meaning we do not owe you anything else in connection with our use of your User Content. We may exercise our rights anywhere in the world. Finally, our license is perpetual, meaning that our license lasts for an indefinite period of time.

You promise that:

  • You own all rights to your User Content or, alternatively, that you have the right to give Hotel Spero the rights described above;
  • You have paid and will pay in full any fees or other payments that may be related to the use of your User Content; and
  • Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

We may refuse to accept or transmit User Content for any reason. We may remove User Content from the Site for any reason.


If you have any questions about these Terms & Conditions, please feel free to email us at:

Should you find a lower rate on anywhere online, we will match it and give you a further 5% discount.

Here’s how it work.

  1. Book reservation via
  2. Submit a claim within 24 hours of your booking with the form below
  3. Within 48 hours we will contact you to confirm that the price you've found meets all of our Best Online Rate Guarantee policy



Rate you find HAS TO BE 

  • Claim has to be submit with 24 Hours after the booking on
  • Same arrival and departure date
  • Same room type
  • Same cancellation policies, terms or conditions for the booking
  • Same number of the guest(s)
  • Same amenities
  • Has to be a publicly available rate


Rate you find CANNOT BE 

  • Within 48 hours before arrival
  • The percentage difference is 1% or less
  • Member offer or qualified discount
  • International website
  • Shows in different currency

Not applicable - 

  • Group rate and corporate negotiated rate
  • Stays longer than 14 nights
  • Rates that are lower than direct rates due to the application of a cashback or discount applied by the website directly

Personal Information
Rate Details
Competing Rate Details

Please click the "Upload Screenshot" button to search your computer and attach a screenshot of the website with the lower rate displayed.

405 Taylor St
San Francisco, CA 94102
Reservations: 415-885-2500 ext: 123
Phone: (415) 885-2500
  • Access Hotel Logo